Refund policy

FriscoLabs Refund & Return Policy

No Refunds or Exchanges — All Sales Are Final

Due to the consumable nature of our products and strict federal, state, and sanitary regulations, FriscoLabs does not accept returns, refunds, or exchanges under any circumstances once an order has been shipped.

This policy is in place to uphold the highest standards of quality control, comply with health and safety laws, and protect both our staff and valued customers.

Purchases made through third-party resellers, affiliates, or marketplaces are not eligible for returns or exchanges. All such sales are final and void any FriscoLabs product warranty.

Limited Return Eligibility 

A return may be considered only under verified circumstances and is subject to management approval. To qualify, the following conditions must be met:

  • Items must be unused, unopened, and in their original sealed packaging.

  • Products must be returned exactly as received, with no signs of tampering or alteration.

  • Returns must be requested within 14 days of delivery and postmarked within 72 hours of approval.

  • A 30% restocking fee, plus all shipping and transaction fees, will be deducted from any approved refund.

  • One exchange per 90 days may be granted for an item of equal value at FriscoLabs’ sole discretion.

Failure to meet these requirements will result in immediate denial of the return or refund request.

Shipping & Liability Disclaimer

Orders are shipped using the method selected at checkout. Once an order is marked as “Shipped” or “Delivered” by the carrier, FriscoLabs is no longer responsible for:

  • Lost, stolen, delayed, or undeliverable packages

  • Seized, damaged, defective, or “Dead on Arrival” (DOA) items

  • Perishable or consumable goods (including gummies, tinctures, or hemp flower) affected by temperature, handling, or transit delays

All such matters must be addressed directly with the shipping carrier or insurance provider if coverage was purchased.

USPS Economy shipments are untrackable and non-refundable.

Non-Returnable & Non-Refundable Items

The following categories are strictly non-returnable and final sale:

  • All perishable or consumable products (including hemp, CBD, and THCA items)

  • Intimate, sanitary, or personal care products

  • Hazardous materials, flammable goods, or aerosols

  • Gift cards, coupon purchases, or promotional redemptions

  • Any items purchased during a sale, promotion, or clearance event

How to Request a Return (If Eligible)

If you believe your item qualifies for a return under this policy:

  1. Email info@FriscoLabs.com with your order number, proof of purchase, and clear photos of the unopened item and packaging.

  2. Do not send products back without written authorization from our support team. Unauthorized returns will not be processed or refunded.

  3. Upon approval, ship your return to:

    Frisco Labs LLC
    2930 Domingo Ave, Suite 420
    Berkeley, CA 94705
    United States

All return shipping costs are the buyer’s responsibility and are non-refundable.
FriscoLabs is not liable for lost or stolen returned packages. For items valued over $75, we strongly recommend using a trackable service and purchasing shipping insurance.

Refund Process (If Approved)

Once your return is received and inspected, you will be notified via email regarding approval or rejection.
Approved refunds will be issued to your original payment method within 5–10 business days after inspection.

If you have not received your refund after this time, please contact your bank or card issuer before reaching out to FriscoLabs for further assistance.

Exchanges

Exchanges are available only in cases of verified damage or defect upon delivery.
Requests must be submitted within 72 hours of receipt and include photographic proof.
Approved exchanges are limited to one per 90 days and must be for an item of equal value.

International Orders

All international sales are final and non-refundable.
FriscoLabs assumes no responsibility for customs seizures, import delays, duties, or other international shipping complications beyond our control.

Gifts

If a gift was shipped directly to you, a store credit may be issued for the value of the returned item after inspection.
If the gift was shipped to the purchaser, any approved refund will be credited to the original payment method.

Summary

By purchasing from FriscoLabs, you acknowledge and agree to the terms of this Refund & Return Policy.
FriscoLabs reserves the right to amend or update this policy at any time without prior notice.
For all questions, please contact info@FriscoLabs.com.